Frequently Asked Questions
Here are some frequently asked questions. If you have a question that has not been answered below, please do not hesitate to contact us.
Q: How do I book Gold Star Moments for my event?
A: You can contact Gold Star Moments by phone, email or by completing the form available on our 'Contact Us' page. We can then discuss your event and the different packages and options available.
Q: How far in advance do I need to book?
A: It is best to book as early in advance as possible to avoid disappointment and to ensure Gold Star Moments are available for your event.
Q: Are you available for events anywhere in the UK?
A: Gold Star Moments are available for events all over the country however, there is an additional charge for events greater than a 80 mile round trip from our headquarters.
Q: Is there anything you need me to arrange before an event?
A: Gold Star Moments will take care of everything so that you can enjoy your event. However, we do ask that you ensure there is suitable space for the mirror photo booth within the venue and that you have obtained permission from the building management for the mirror photo booth to be operated. We also ask that there is a suitable 13 amp power supply available near the mirror photo booth away from human traffic to avoid any mishaps.
Q: What payment options are available?
A: We require a 20% deposit to secure your booking. The remaining balance must be paid anytime up to one month before your event. We accept bank transfer, cheque, cash and all major credit and debit cards.
Q: If I need to cancel, do you offer a refund?
A: We understand that sometimes you may need to change your plans. If you need to cancel your booking with us, your deposit will be non-refundable however we will refund 100% of any additional payments made if the cancellation is made up to two months before your event. If you cancel your booking within two month of your event, your deposit remains non-refundable however we will refund 50% of any balance that has been paid. All cancellation requests must be made in writing.
Q: The venue has requested liability insurance and a Portable Appliance Test (PAT) Certificate. Do you have these?
A: Gold Star Moments is happy to provide proof of insurance and a valid PAT certificate for the mirror photo booth.
Q: Do you supply props?
A: We have a large number of props available. The type of props provided vary and are tailored to the theme of the event.
Q: Will we get to keep the photos after the event?
A: Yes, as well as providing instant print outs of all the photos captured using our magic mirror photo booth, all of the digital images will also be provided to you on a USB memory stick for free, so that you can cherish the captured moments for years to come.
Q: Does the magic mirror photo booth capture videos?
A: Gold Star Moments uses state-of-the-art mirror technology which sets its self aside from its competitors. Our mirrors are able to record HD video which will also be provided to you on the USB memory stick for free.
Q: How long can we use the mirror photo booth for? Is there an limit on usage?
A: The mirror photo booth can be used for the duration of the hire. There is no limit on usage within the hire period.
Q: Are you able to set the mirror photo booth up and return at a later time?
A: Sure, this is what we call 'idle time'. Any idle time where the mirror photo booth is not in use as part of the agreed rental period is charged at £15 per 30 minutes.
Q: What happens if there are technical issues with the mirror photo booth?
A: Gold Star Moments will provide a fully trained professional mirror photo booth attendant for the duration of the hire. In the unlikely event that there are technical issues, our mirror photo booth attendant will be able to rectify the issue with added support from our 24/7 technical department.
Q: How long does it take to set up?
A: Gold Star Moments will arrive a minimum of 45 minutes before the agreed hire time. This is to ensure we are able to setup and test the mirror photo booth at the event. On most occasions, we will arrive earlier to take into account any access and traffic issues.
Q: My event is outside. Can Gold Star Moments cater to this?
A: Provided the outside environment is weatherproof, Gold Star Moments can provide an outdoor set up.
Q: I have a question that has not been answered above. What shall I do?
A: If you have a question that has not been answered above, please contact us by phone, email or by completing the form available on our 'Contact Us' page.